AM
Ayanda M
1 reviews | Active since May 2019
21 Dec 2020, 15:51
Vodacom Direct IPhone 12 pro pre-order!!
DO NOT EVER USE VODACOM ONLINE SERVICES!!!!! I pre ordered the iPhone 12 pro on the 11th of December 2020. Today on the 21st of December I’m told that I will have to wait until the 22nd of January 2021 to get my phone!! Question is why would any self respecting company take orders knowing fully well that they cannot service those orders?? It’s my first time using Vodacom direct and it is definitely my last! Can’t deal with such incompetence!! I’m highly disappointed
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Replies (2)
Vodacom's replyOfficial
21 Dec 2020, 16:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2020, 16:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AM
Ayanda M's updateReviewer Update
21 Dec 2020, 21:08That response does not help me at all! I have not received an email confirming my order, nor have a received any communication on the ETA for the device. 1-3 days after the release date has now ballooned to 2-3 weeks after release date. Honestly I did not expect such an unprofessional service from a company as large as Vodacom!
At this point I’m even thinking of canceling the whole thing and just buying at an istore, at least they care about their customers.
Regards
At this point I’m even thinking of canceling the whole thing and just buying at an istore, at least they care about their customers.
Regards
AM
Ayanda M's update21 Dec 2020, 21:08
Reviewer Update
That response does not help me at all! I have not received an email confirming my order, nor have a received any communication on the ETA for the device. 1-3 days after the release date has now ballooned to 2-3 weeks after release date. Honestly I did not expect such an unprofessional service from a company as large as Vodacom!
At this point I’m even thinking of canceling the whole thing and just buying at an istore, at least they care about their customers.
Regards
At this point I’m even thinking of canceling the whole thing and just buying at an istore, at least they care about their customers.
Regards