Vodacom Direct incompetence

Item: Vodacom
Rating: 1
Author: Emil L

Vodacom direct: I've been trying to upgrade existing contract for 1 month. I've made multiple calls, every time different excuse by different call centre operator. Latest story: phone is on back order. After I've been told the phone is at RAM couriers for delivery! Cancelling 3 Vodacom contracts tomorrow.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 May 2018, 20:11

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 May 2018, 20:11

Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Emil L's updateReviewer Update

04 May 2018, 17:00

As usual, no contact from Vodacom today. I cancelled my contract. No apology from Vodacom, the call centre operator rude. Vodacom just don't care. Very disappointed.

Emil L's update04 May 2018, 17:00

Reviewer Update

As usual, no contact from Vodacom today. I cancelled my contract. No apology from Vodacom, the call centre operator rude. Vodacom just don't care. Very disappointed.