PS
Pieter S
1 reviews | Active since Apr 2009
30 Nov 2020, 12:19
Vodacom direct fail.
Ordered a new contract with vodacom direct on the 18 November 2020, now 30 November 2020, they say there's a hold on my order and no-one can tell me why. When I asked Celeste to put me through to the manager because I want to log a complain against the person who helped me the first time, she claims there's no manager in today, which sounds allot like covering for her ***orker. I want vodacom to contact me, on my office number, because I still don't have a working cellphone, which is the reason I ordered the new contract.
Vodacom needs to get rid of these *********** people and the ones who cover for them.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Nov 2020, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Nov 2020, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
PS
Pieter S's updateReviewer Update
30 Nov 2020, 14:37Same automated response. Vodacom does not care about their client.
PS
Pieter S's update30 Nov 2020, 14:37
Reviewer Update
Same automated response. Vodacom does not care about their client.
Vodacom's replyOfficial
01 Dec 2020, 14:29Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2020, 14:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,