Vodacom Direct Bad Service througout

Took out a new R99 contract on 29/06/2015. One day delivery took place without a sim card included. Phoned Vodacom direct and they said its not them but the after sales service. I then had to go and by a mini sim card of over R100(more than the contract!!). Phoned in to have my contract activated, however I phoned the Vodacom direct number they then put me through to the after Sales service....the phone went dead after holding for 5 minutes. Phoned the call centre and then they put me through to the after sales service. The person then activated my contract however after requesting and reading what sim card my number should be on, no request of that nature was on record by 01/07/2015. The final lady at the after sales service, Marizanne, was very helpful and went out of her way to assist me. However I feel that going to a Vodacom store would've saved me about 10+ telephone calls to Vodacom direct as I struggled to get what I needed from the first call to the last. One call centre agent actually suggested I go to Hello Peter and report it! Currently waiting for the sim swap to take effect...lets hope it was actually requested this time!!