Vodacom Direct

Good day,<br> I got a phone call during Feb 2015 regarding Smart tab 3G which is on offer which I excepted then as I was told that if I am not happy with this I can cancel the contract and I will get my money back.<br> I received it on 23 Feb 2015. It was not what I expected. After numerous phone calls, e-mails and live chats, I still have the device in my possession. The reason I was given is that there is a delay on the side of the courier company, who is to collect the device, which I see regularly in Langebaan. Vodacom shops inform me that they are unable to assist. I was also told that Vodacom Direct is ignoring the request of cancellation because after 1 year, the contract cannot be cancelled. The amount also increased twice since Feb 2015.<br> As I have for many years have a cell phone contract with Vodacom, I am extremely unhappy about this issue. <br>