Vodacom digital planet ison experiance horrific service

I bought 2 58inch Hisense TV and an Xbox S series, so a fair amount of money. So first you pay for them on the vodabuck store and pay straight away. I did this on the 23rd of Feb. Next step you wait for delivery. This is not delivery of a tv but of a voucher which you then claim from a company called digital planet. Eventually after all this admin from my part my Tv arrived 6th March. After turning my tv on we saw there was a massive crack. I contacted both vodacom and Digital planet to ask them to bring me a new tv and fetch the damaged one. I have been phoning up and down and had a million people from both companies call asking me for the same information... Order no, cell no ect. Still no resolution. Yesterday i got an email from a new company called ison experiences, no idea how they fit in. They asked the same questions. Then I was asked to log a complaint with Hisense and then sent them the ticket number ao they can send it to vodacom who will send it to digital planet who will log it for collection and after that only log for a new one to be delivered. I bought this from vodacom not Hisense, why am i running around doing this. When you buy from makro and its damaged you take it back to MAKRO and they give you a new one. What they do with the manufacturer has nothing to do with you. I can recommend never to buy anything off vodabuck store rather pay a little extra and go to makro or game. At least you get your tv and should you have any issues you get a new one straight away.