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Arthur D

1 reviews | Active since Sept 2017

04 Apr 2019, 09:47

Vodacom die K#Kste opvangs ooit !

The worst signal ever. I am in the CBD area and it is impossible to talk on the phone. No reception at all. I own a guesthouse in Polokwane and my bookings is 95% bussiness travelers. The immage they get from vodacom at my site is the absolute wors you can get. Should you want to make a call you then have to go outside and "search" for a signal in the garden ! I spoke to Vodacom on previous occasions. Vodacom phoned me on four occasions and promissed to send a technician to investigate and to make a suggestion. They never pitched-up at all. I ported to Vodacom many years ago (i wish i did not) and if i add all the monthly payments, then i could have bought a small property ! i suppose they bought one i should be a valluable client i think and including my visitors too ? Vodacom will do nothing if it doesn't increase profit. They will not maintain equipment,expand tower capacity or retain a client witch is somehow rediculous ! I came to a point where a sattelite phone looks like a better option, taking in to account the amount of calls i missed, calls i could not answer and dropped calls. in my business calls are bookings and bookings = Money... Now it is time to use social media. I made sticker for my vehicle " Vodacom die k$kste opvangs denkbaar" see how social media will go viral on this one !!

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Replies (6)
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Arthur D's update04 Apr 2019, 10:00
Reviewer Update
Ek is verby die punt van ordentlik wees dis so absoluut frustrerend ! Hoe moet n mens besigheid bedryf ? Hoe praat jy met mense as jy die heeltyd moet oor en oor bel net om niks te hoor nie. Hoe moet jy n noodoproep maak as jy dit buite in jou tuin moet doen en soek vir n sein ? Hoe veilig is dit ? Hoe moet ek maak as Vodacom "reageer" net om nooit aksie te neem nie ! So pateties... We wil come we will send a technician en en Polokwane se Vodacom kantoor is net so pateties geen bestuur nie. Het na hul kantoor gegaan om te kla en hulle het my amper n uur laat sit en my totaal geignoreer en dit was nogal n verleentheid hoe min jy beteken. My klein bydrae tot hul magtige ekonomie is dalk min maar vir my is n 6 en 5 syfer jaarlikse rekening verdomp baie. Die sticker op my bakkie "#Vodacom- K$Kste opvangs ooit" sal dalk aandag trek
Vodacom
Vodacom's reply04 Apr 2019, 11:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Arthur D's update04 Apr 2019, 11:19
Reviewer Update
Seriously a consultant did call me previously and never even followed it up at all. I am frustrated that when a serious complain are just ignored as if i am just one of thousands that you ignore. I don't want a consultant again, you promissed to send a contractor who deal in these issues but he never pitched up an then you followed it up and again he did not pitch up. How reliable are your customer care ? If i do this to my clients at my guesthouse then i am out of business soon ! Please be serious about service.
Vodacom
Vodacom's reply04 Apr 2019, 13:01
Official
Dear Arthur, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our chat today. We have escalated your query to our Network Team for assistance. Your SR reference number is S4-3X023-3Z0S3. 

You will be contacted with feedback within 24 to 48 hours. 

Regards, 
Vodacom Consumer Website Team 
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Arthur D's update04 Apr 2019, 17:07
Reviewer Update
I were contacted by two persons today (2 on one day !). Now we are getting somewhere to resolve this issue. That is what one expect from a service provider. Hopefully this issue will be resolved soon after two years+
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Arthur D's update28 Aug 2019, 12:13
Reviewer Update
On the 5th of April i were contacted by two (2) vodacom staff i.c.w. my poor reception. Up and until today nothing has changed at all.
I still do not have reception and i am 5 blocks away from Vodacom Limpopo regional office !
I were contacted by Vodacom to upgrade as the consultant said "you are a good client to Vodacom for a long time" i had to refuse the upgrade offer and rather migrate to MTM as they do have a strong signal in my area. The problem is my clients too can not phone duo to bad reception.
So i have to accept that vodacom will not do anything about the signal nor do they care about their loyal customers as well.
Feedback would help though.
Arthur Mc Dermott