VODACOM DIDN'T DEBIT MY ACCOUNT BUT HAS UPDATED MY FIBRE ACCOUNT AS SKIPPED PAYMENT!!!

I am extremely frustrated that my fibre account has been listed as being in arrears, despite the fact that Vodacom failed to process the debit order. My bank account had sufficient funds available, yet there was not even an attempt to debit the account.

This error on Vodacom’s part is now negatively impacting my credit record and credit score, which is completely unacceptable. I urgently request: 1. Immediate correction of my account status. 2. Removal of any adverse listing from the credit bureaus. 3. Written confirmation that my credit record has been cleared of this incorrect arrears status.

This matter is entirely due to Vodacom’s failure and must be rectified without delay. Please treat this as urgent.