1 reviews | Active since Jul 2016
Vodacom didn't bother to clarify details for courier of my upgrade handset!! Incorrect address and contact number...
Hi, on Saturday I processed an upgrade on one of my lines and was told that the courier of the handset will take place this week. Much to my surprise I received an email from RAM couriers this morning confirming the delivery details at my home address and my contact details included an old office number and cell number for my son? It's impossible to change the delivery details with RAM as they only use what they receive from Vodacom. Where did Vodacom find these details as when I go to my account online there is no record of the old office number? Please sort this out urgently as now today's RAM couriers have declared this as a non-delivery due to the incorrect address. My contact number is ********** 740! Do not use the other numbers on my Vodacom profile as they are data lines or cell phones used by my sons, not me. Arrange urgent deliver to my work address Alexander Forbes, 115 West Street, Sandown 2196 and not home as no-one is home!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team