HM
Hennie M

1 reviews | Active since Nov 2012

11 Apr 2021, 17:36

Vodacom did not solve problem after 8 months of communications to them.

From: Chante Hellings (VD) Sent: 05 February 2021 17:06 PM To: VCSBSRet&*** Cc: Hennie Muller Subject: Ongoing problem with Vodacom who upgraded a contract with no permission from owners Good day, I logged Service request - S4-I5W1E-EZ07R and S4-I7Y9H-H4XK(feedback is to mail ). There was a ********** Upgrade done for ***. Vodacom Direct Contact *** for an Upgrade but he is not the Director. They upgraded the number without any signed docs nor permission from the director. Director is Hennie Muller-*** The package was delivered to Mr Kruger( and Employee of this company). Please assist with an Upgrade reversal and refund for the following months that was paid. Please check attached for a few emails that was send to fix this problem but still no result! Kind regards

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2021, 20:33
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team