CH
Chantell H

1 reviews | Active since Feb 2013

05 Jul 2018, 08:35

Vodacom did not respond and Tappy day apparently send me a confirmation sms

did not subscribe to the above mentions Basebone somethings and have been charged R6.09 per day x2.

How can Vodacom approve such a **** and not protect is customers with such a widely known ****?

Vodacom will have to re-imberuse me - as this was out of my hands. In the mean time, after reading this site (hello Peter - A review of Sharazoo Silver Service by Elizabeth G on 28 Jan 2018 - "******* billing", I am going to email WASPA and ask them why is Sharazoo Silver listed as a member of WASPA since they seem to be ******** people. Sharozoo Silver has been deducting about 6.09 per day and Tappyday Silver 6.09 per day from me for about 3 months or so!! No wonder I could never get my bill down!!

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Replies (2)
Vodacom
Vodacom's reply05 Jul 2018, 09:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Jul 2018, 12:31
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)