Vodacom did not load my data - VERY high bill

Good day,<br> <br> I requested additional data to be loaded on my account 2 months ago. This was clearly not done as my bill is over R1000 more than usual.<br> <br> I have submitted a complaint to Vodacom but I have not yet received a response.<br> <br> This is quite alarming and I would appreciate the problem to be sorted out asap.<br> <br> Please contact me urgently.<br> <br> Thanks,<br> <br> Dani Waterston