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johlene W
1 reviews | Active since Mar 2015
02 Mar 2015, 09:40
Vodacom did not change my banking details!!
I contacted Vodacom 2 months ago in order to change my banking details - they have still not done so and now the debit order went off my closed account!!!! I told them to change it from the 1 March 2014.<br> <br> This is completely unacceptable, I will not be liable for charges for a failed debit order if they cannot follow instructions!<br> <br> J Wasserman<br> ***<br> [Email Removed]
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Replies (1)Vodacom's replyOfficial
02 Mar 2015, 11:37Hello Johlene1,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply02 Mar 2015, 11:37
Official
Hello Johlene1,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
