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johlene W

1 reviews | Active since Mar 2015

02 Mar 2015, 09:40

Vodacom did not change my banking details!!

I contacted Vodacom 2 months ago in order to change my banking details - they have still not done so and now the debit order went off my closed account!!!! I told them to change it from the 1 March 2014.<br> <br> This is completely unacceptable, I will not be liable for charges for a failed debit order if they cannot follow instructions!<br> <br> J Wasserman<br> ***<br> [Email Removed]

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2015, 11:37
Official
Hello Johlene1,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team