Vodacom did not cancel my contract

Item: Vodacom
Rating: 1
Author: Andy F

I have sent a cancellation request to Vodacom on 29 June 2022. Because my Vodacom contract was on an old legacy email, I did not check whether Vodacom continued to deduct funds. I however recently saw that Vodacom never cancelled the contract, although Vodacom confirmed my cancellation request

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Replies (2)

Vodacom's replyOfficial

02 Oct 2025, 08:04

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply02 Oct 2025, 08:04

Official

Andy F's updateReviewer Update

05 Nov 2025, 15:34

Hi, I can see that the debit order is not going off anymore. I have heard nothing back yet around the refund. This refund should be done with interest as it has been from 2022 already.

Andy F's update05 Nov 2025, 15:34

Reviewer Update

Hi, I can see that the debit order is not going off anymore. I have heard nothing back yet around the refund. This refund should be done with interest as it has been from 2022 already.