Vodacom did not cancel my contract

I am angry because I am getting a bad credit rating for a contract i do not use anymore.

From: Sakhile Ndlovu (VD) ********** Sent: 28 August 2017 05:19 PM To: Andrews, Safiek, Vodacom South Africa Cc: Fefe Zuma Subject: 1- ********** **********

Good day

The above ref number is the one you gave to the client Nolufefe Zuma I ********** -7 with regards to cancellation, however, that same contract was re-activate again without her consent in June. I saw your details in the sms the client has on her phone. Can you please assist deleting this account without costs.

I have logged a service request with ref number 1- ********** ********** .

Kind regards

Sakhile

From: Fefe Zuma Sent: 18 September 2017 02:13 PM To: ********** Subject: 1- ********** **********

Dear Customer Care,

This is an sms I received from Customer care

Dear Customer: Please be advised the problem relating to Hellopeter has been resolved. Order number 1- ********** ********** completed. Kind regards, Vodacom Customer Care, Safiek Andrews. Sent Tue, 30 MAY, 10: 13

This is now the month of September and I am still flowing up for this issue to be solved, because as per email below I went to Vodacom Cresta For assistance and to this day there no response.

Do you want me to sue you, I am really tired now. Sort this out before any further communication from me.

Contract nmber in question- ********** 171

Regards

my current prepaid number - ********** 003