Vodacom did not cancel contract despite giving sufficient notice

Item: Vodacom
Rating: 1
Author: Shashi S

I called Vodacom to cancel my contract several times. This has not been done and I am currently being charged. I have called several times thereafter to follow up and the customer care said that they will contact the original person that did the cancellation, however, nobody called back.

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Replies (1)

Vodacom's replyOfficial

16 May 2022, 08:25

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply16 May 2022, 08:25

Official