Vodacom did an unauthorised SIM swap and hasn't fixed it

This weekend my phone lost connection to the network. I went into a Vodacom store this morning and was informed that someone had done a SIM swap. That someone was definately not me. The proposed solution was that I buy a new SIM and do a swap. This was supposed to be effective in 3 hours. Its been five hours and I still can't access the network, my airtime or data. Their "customer care" isn't dealing with the problem, they keep telling me my complaint has been reerred to a bot. Their staff did the ******* swap, their staff should fix it.