jM
jayne M
1 reviews | Active since Mar 2012
09 Apr 2021, 11:42
vodacom dicey offers
Vodacom puts up special offers at month-end which are ambiguous. I bought 5GB of data with my airtime, which apparently was only valid for 7 days. Their wording is purposefully tricky. I wasted R160.00 on this special offer and when i requested a refund it was refused without hesitation. Therefore, once my contracts run out, i will not hesitate to switch providers.
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Vodacom's replyOfficial
09 Apr 2021, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2021, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
jM
jayne M's updateReviewer Update
09 Apr 2021, 16:55Thank you for your response. However, your wording on the offer was not too clear. It came across as an EXTRA 5GB free for 7 days, and i took it to mean the extra 5 GB would fall away if not used within 5 days, not the initial 5GB. I would never be able to use 10GB within 7 days and if i had read it as such i would rather have simply used my usual amount of data that i purchase each month with my airtime. But i am grateful for Vodacom putting the data back on my phone and i would have been grateful to even receive only the 5GB, but thank you very much for your prompt action in rectifying this issue.
jM
jayne M's update09 Apr 2021, 16:55
Reviewer Update
Thank you for your response. However, your wording on the offer was not too clear. It came across as an EXTRA 5GB free for 7 days, and i took it to mean the extra 5 GB would fall away if not used within 5 days, not the initial 5GB. I would never be able to use 10GB within 7 days and if i had read it as such i would rather have simply used my usual amount of data that i purchase each month with my airtime. But i am grateful for Vodacom putting the data back on my phone and i would have been grateful to even receive only the 5GB, but thank you very much for your prompt action in rectifying this issue.