Vodacom Diabolical Customer Service on Uprade

Good day Shameel (Vodacom CEO) To say I am beyond frustration with Vodacom is an understatement. I have never dealt with so many *********** individuals in one entity! I have been trying to rectify an upgrade on my contract since the beginning on June and NOTHING but being shoved from one less capable individual to another!!! FYI - I have had my Vodacom account since the 1990’s but that is about to change – there is no benefit for being a longstanding, loyal customer! I have reported my complaint on Hello Peter and Twitter – NOTHING! I have spoken to your accounts department, upgrade department, retention department and cancellations department and NO ONE is capable or able to assist – not even the so called escalations managers in these departments. Your customer services is diabolical and non-existent. I have spent more time on calls to your call centres – please do me the pleasure of reviewing my itemised billing – than I have managing my business!! I can give you the LONG list of dates, times and people I have spoken too, begged, to get the upgrade rectified but to NO avail. I am not going to go into the details as I cannot afford to waste more time on this issue – have a look at the logs from your call centre or better yet listen to the recordings and see where your level of satisfaction is when you are done!

If this is the level of service you condone in your organisation – good luck!!