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Moloko M
1 reviews | Active since Oct 2019
17 Oct 2019, 13:48
Vodacom
Hello everyone, i have a problem here.i received an SMS from vodacom shop and saying I must pay for my account and i dont have an account in my life.that contract open in 2018 and i dont have idea who open it with my name.i did go to vodacom shop and they take me to pillar to post no help n they say this matter is taken by lawyers n m not working and how come i have a contract wheal m not working.now m goung to be blacklisted even m not working..
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Replies (3)
Vodacom's replyOfficial
17 Oct 2019, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2019, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Moloko M's updateReviewer Update
17 Oct 2019, 14:12My problem is that how come u open account in my name and when i go to vodacom shop they talk to me like m nothing. I want vodacom to pay what they did to me. Because they dint want to take people serious,i do tald them how can u open an account with other person's name n on top u dont have I'd to shop who is this person. Vodacom u dont treat people like human beings. Even if im going to get a job i wil never buy anything from vodacom and i wil never recommend my friends to vodacom. Vodacom is bad at all..
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Moloko M's update17 Oct 2019, 14:12
Reviewer Update
My problem is that how come u open account in my name and when i go to vodacom shop they talk to me like m nothing. I want vodacom to pay what they did to me. Because they dint want to take people serious,i do tald them how can u open an account with other person's name n on top u dont have I'd to shop who is this person. Vodacom u dont treat people like human beings. Even if im going to get a job i wil never buy anything from vodacom and i wil never recommend my friends to vodacom. Vodacom is bad at all..
Vodacom's replyOfficial
01 Nov 2019, 09:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have provided you advised you accordingly with regards to your query. Regards, Consumer Website Team
Vodacom's reply01 Nov 2019, 09:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have provided you advised you accordingly with regards to your query. Regards, Consumer Website Team