WP
Willem P
1 reviews | Active since Sept 2011
27 Mar 2023, 15:11
Vodacom devious Subscriptions
Vodacom and their ******* at it again. How is it possible that Vodacom can deduct money for subscriptions if you did not subscribe? The devious way it is done. You get a notification that you are subscribed to Fanfootball for R3 per day if you want to opt out send "Fan Stop" which I obviously did to find out that it was not stopped. I wonder how much money they ***** from uneducated and old people and children? This has been going on for years and Vodacom will not stop this devious practice because it makes a lot of money for them.
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Replies (2)
Vodacom's replyOfficial
27 Mar 2023, 15:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Mar 2023, 15:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Mar 2023, 14:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note our records shows the service has been de-activated successfully on the 27-03-2023. We have assisted by crediting the R9 that was charged back from your account as once off gesture. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2023, 14:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note our records shows the service has been de-activated successfully on the 27-03-2023. We have assisted by crediting the R9 that was charged back from your account as once off gesture. Regards Consumer Website Team
Best regards,