VODACOM Devious

I phoned Vodacom to cancel my contracts with them in February 2018. They transferred me to the cancelations department and after speaking to them they offered me a contract for R499 (800min talk time, limitless sms and 10GB data) a month for both my contracts. I must have asked the consultant to confirm that amount over and over so there won’t be any surprises later on. I regrettably accepted the deal. When the first debit order was due, 4 contracts were invoiced and deducted off of my account. I phoned them and all that was confirmed is that I still had to pay for the “pre-upgrade/old” contract with the new upgraded contracts and there was nothing I could do about it. But the consultant that helped me, ensured me that everything is updated and deductible amount due for my next debit order would only be for the 2 x R499 and the handset amount payable till June 2018. This was confirmed about 6 times. By the next statement run, I was charged for Vodafone Live, almost R500 extra!!!!!!!! When I called AGAIN, I was told that it was a subscription amount but I never accepted anything and the consultant could not send me any proof to show that I accepted this. AND I was told that this amount will be deducted AGAIN end of this month! To add insult to injury, my data promised has all of a sudden dropped to 5gig. And when I called AGAIN, the consultant said there is no proof that 10gigs were agreed upon upgrade. I now have to wait 7 days for someone to call me back. They gave me a better contract deal but instead found ways to charge me for the difference that was discounted. I regret ever trusting them and taking my money that was not part of the original agreement. Surely my conversation was taped? Why can I not get any valid feedback? Vodacom is the worst carrier in South Africa. You can’t trust them. I want a credit for every single sent taken from me with these devious secret deductions that they are adding without my consent or knowledge.