AC
Akilah C
1 reviews | Active since Nov 2021
08 Nov 2021, 16:57
Vodacom Devil Contracts.
I had a Vodacom account for more than 15 years, now I'm trying to cancel, it is an impossible. For the last two months have been sent to pillar and post. they have even ********** extended my contract with 6 months saying there was a corvid extension , looking further into they say it was a migration, still to date they cant send me prove that I have requested any of these. IT IS A NIGHTMARE DEALING WITH Vodacom. Please anyone that think opening a Vodacom account think twice, I personally wont advise Vodacom. I have gone as far as requesting all my family and friend not to use their Services.
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Replies (2)
Vodacom's replyOfficial
09 Nov 2021, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2021, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Nov 2021, 12:27Dear Akilah Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We can confirm that we have loaded cancellations on *** and on *** which will be converted to prepaid on 30 November 2021. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2021, 12:27
Official
Dear Akilah Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We can confirm that we have loaded cancellations on *** and on *** which will be converted to prepaid on 30 November 2021. Regards Consumer Website Team
Best regards,