Vodacom device insurance is a ****!!!!

Terrible does not even describe it. I took my phone in for repairs and claim was rejected for "usage". I went to the Voda shop multiple times and they told me that I require IMEI number for device and they can only retrieve that information from the box of the phone since my device is dead. I spent months trying to get this information and was rejected each time I went there to plead with them until I finally found this information... Mind you I bought this phone in 2016 so even finding the box was just a stretch. So disappointed they cannot fix the device or even replace the device so all this time I have been throwning money down the drain paying for a **** of an insurance.