Vodacom Device Insurance is a ****!!!

Do not fall for the trap of taking device insurance with Vodacom, when it is claiming time, not only will there be delays but there will suddenly be rigged prices on replacement devices, made a claim on the 2nd of October 2023, had to call various Vodacom departments because apparently, they don't use the same systems. Finally some Vodacom shops have the device in stock, and I was more than willing to pay the excess fee, and the price difference since, to my surprise the price difference I was expecting was suddenly way higher, and the reason for that according to the Vodacom Device Insurance personnel is that "It wouldn't be fair to sell the device to you at the normal price, the price has to be increased if you are getting the device through the insurance" and nowhere in the policy document was this mentioned.