Vodacom Device Insurance

Good day,

As of May 2022 I upgraded to the Iphone 13. Once I received the device my policy was updated to accommodate the new device.

In June, unfortunately I was involved in a ******* in which both my devices were taken. However, when I tried to claim in June my account was showing in arears which was incorrect.

It took almost 2 month to fix the incorrect status on my account, then when my account was corrected, the issue with the iphone 13 coverage amount difference came to light.

According to Vodacom the coverage amount is way less than what was confirmed with me.

After being a client of Vodacom for the past couple of years, I am deeply disappointed and frustrated with the level of service I have been receiving.

Your urgent response will be highly appreciated,