VODACOM: Deteriorating Service

I have been a Vodacom client for the longest time. However, their service is deteriorating. I had an insurance and I cancelled it over the phone last year in October. Unfortunately, the billing for insurance still continued until I called them in December. I was then told I have to complete a form. In January 2026 I personally went to Vodacom and was given a form to complete and submit. But I am still billed for the insurance of a phone that is no longer there.

My contract end in 2027, however, I am planning to cancel it before end of this month. I rather pay the penalty fee rather than this day ******* that is happening.

Its so sad for a company of this magnitude.