vodacom deteriorating on a rapid pace

i purchased a sim card for my son and when inserting the sim, which was supposed to be loaded with airtime and data, nothing was available. i told my wife not to worry i will dial *111# and load from my long standing contract, by accident i loaded data on my phone number i tried to cancel but was to late, i then reloaded data on the prepaid number. i called the customer line later that afternoon and asked if they can please reverse the charges on my contract number as this was done in error, her responds is that because the mistake was done by myself they can not reverse the charges, really...!!! i mean when they bill me incorrectly they don't say o hell it was our mistake we will have to pay... no they load it on next moths bill or debit your account with the outstanding bill. so i asked to speak to the manager and her responds was that she will tell me the same thing.

its such a pity that i upgraded last month because i will cancel all my number when possible with vodacom, i have had my main number for probably 20 years and the service is deteriorating on a rapid pace.