DB
Darian B

1 reviews | Active since May 2017

25 Jan 2022, 20:57

Vodacom destroys email again! 20 year loyalty reward.

Again!! They deleted my email account again for the second time in 3 years. I lost Estate late information amongst many other important documentation. I've had my number and email with them for close to 20 years. I'm now on the phone with an agent who tells me they only allow 1 email per subscriber which is in contrast to the 1x 3 GB Mail Account per contract number. The last time they deleted my folders to which their 2nd line technical support agent agreed should not have happened and I could never get a response out of them after...ABSOLUTELY PATHETIC & DISGUSTING. This is what long term loyal customers can expect to experience. I can't wait till my 3 contracts and home fibre is done, I have to get away to enjoy a basic service auch as Email.

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Replies (4)
Vodacom
Vodacom's reply26 Jan 2022, 08:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
DB
Darian B's update14 Feb 2022, 10:07
Reviewer Update
I emailed escalations as directed in private reply. No contact yet...3 weeks and counting.
DB
Darian B's update22 Feb 2022, 09:41
Reviewer Update
Still nothing... Not even a call. People thinking about signing up with them should note that this is how they treat long standing clients after many years.
DB
Darian B's update15 Mar 2022, 17:00
Reviewer Update
Still no phone call or attempt to resolve this just like the last ocassion. Going on month 2.