VODACOM DESTROYED MY CREDIT SCORE

Thanks to Vodacom my credit score has been badly affected. I had a cellphone contract with which was almost close to being finished with payment.

I then had my phone ****** which had the number for the contract phone. When I went to do a sim swap they wanted that whole 5 numbers to confirm that the number is mine I gave them my most common numbers but the agent told me that all numbers are incorrect.

I tried other numbers for some weeks I went trying to get the number back to no success. Then all of a sudden i now owe them 4030

When we do contracts you ask for alternative numbers as well as emails and out addresses. Yet I was not notified that during the time I didn’t have my number my account is increasing.

I then tried to call to fix this issue all agents of Vodacom couldn’t find my account number or nothing. I called again still they can’t find my number or the record on their system they don’t know what’s happening yet this is affecting my record.

I want this matter fixed immediately.

Cause I am getting sick and tired now.