BS
Bongani S
1 reviews | Active since May 2023
09 May 2023, 10:53
Vodacom ***** Despute
A contract was opened using my identity and bank details. For months Vodacom has been billing me for a contract I didn’t open. I opened a case and submitted the paperwork to Vodacom but still they continue to bill. haven't receveid any feedback with their ***** despute department
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 May 2023, 12:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 May 2023, 12:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 May 2023, 08:29Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our ***** Team. Based on the feedback provided the team has confirmed the following:
Case has been resolved as new line *****. Response sent to client via EC-1LVX-285DXP.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our ***** Team. Based on the feedback provided the team has confirmed the following:
Case has been resolved as new line *****. Response sent to client via EC-1LVX-285DXP.
Regards
Consumer Website Team
Best regards,
Vodacom's reply10 May 2023, 08:29
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our ***** Team. Based on the feedback provided the team has confirmed the following:
Case has been resolved as new line *****. Response sent to client via EC-1LVX-285DXP.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our ***** Team. Based on the feedback provided the team has confirmed the following:
Case has been resolved as new line *****. Response sent to client via EC-1LVX-285DXP.
Regards
Consumer Website Team
Best regards,