HC
Hlanai C
1 reviews | Active since Sept 2017
01 Mar 2022, 09:41
Vodacom deserves negative rating.
Vodacom has now gone for 2 weeks without assisting me. The router is not working, I have requested for a replacement and Vodacom has totally refused to give me a replacement, arguing that they will reconfigure the current one I have. Suffice to say that they have not successfully configured it correctly in 2 weeks. Service Request Numbers are SR***, SR*** and SR***.
SR*** was assigned to Lesego Sekgothe who has not bothered to call me, let a lone give some form of update.
Unfortunately there is no option for zero start. One start is an overrating for Vodacom
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Replies (2)
Vodacom's replyOfficial
01 Mar 2022, 11:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2022, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HC
Hlanai C's updateReviewer Update
01 Mar 2022, 11:17Ah, come on. I have heard that song so many times. Your consultant hasn't called me in 7 days. I am fed up. Could you please expedite my cancellation request: SR***
I have to count my losses and move on.
I have to count my losses and move on.
HC
Hlanai C's update01 Mar 2022, 11:17
Reviewer Update
Ah, come on. I have heard that song so many times. Your consultant hasn't called me in 7 days. I am fed up. Could you please expedite my cancellation request: SR***
I have to count my losses and move on.
I have to count my losses and move on.