Hellopeter
Share Your Experience

1 reviews | Active since Feb 2017

22 Aug 2018, 08:35

VODACOM DESERVES A SIXTH STAR!!

We are quick to complain... and write a nasty review... we... VODACOM DESERVES A SIXTH STAR!

I recently phoned vodacom to cancel a data contract which has expired. I was warned before the call that they would rather try and sell me a new one... but I went ahead with the call. It did in fact happen, that they did offer me a new data contract, but it was a great one, so I took it... BUT, that is not why they deserve the sixth star!!!

My phone contract is due for upgrade only end of Oct. They then, based on my profile, offered me an early upgrade, and gave me a deal I would have never expected. Top of the range contract, top of the range phone, and I am paying a good R800 a month less than I expected I would... And I did not even have to phone them and plead for a few breadcrumbs... it was VODACOM who made the offer to me! So I took the deal... AND HERE IS THE AMAZING PART... The day AFTER I agreed to the deal, Vodacom phones me AGAIN, and informs me that they looked at my profile again, and they are giving me ANOTHER R100 off the agreed price!

Thank you vodacom! For great service, for valuing me as 'n customer, and for giving me what suits me! Vodacom for life!

0
Replies (2)
Vodacom
Vodacom's reply22 Aug 2018, 11:24
Official

Good day

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

We are happy to hear that our Sales/Upgrades team could assist our valualble customer in this manner.

Kind regards

Vodacom Consumer Website Team

's update28 Aug 2018, 18:56
Reviewer Update
Good evening, Unfortunately, I am dissappointed by this reply I am about to send. Here I go out of my way to send a VERY positive message about Vodacom (where most people only complain), only to phone Vodacom today to find out when the phone will be delivered... only to find out there is NO RECORD of any such deal being put forth by Vodacom... I sincerely hope that whoever reads this message will make effort to bring a solution to the table. I phoned the cancellation department (this was the department who originally put the deal on the table), as the person I spoke to is Tumelo, also called Geoffrey. The deal they gave me was the Iphone X, 256Gb, Unlimited calls, Unlimited sms's and 15Gb data every month for R1399. In fact, the deal I agreed to was R1499, but then the same person phoned me a day later and gave me the good news that Vodacom will give the contract to me for R1399... (as mentioned above) How can this be that there is NO RECORD of this deal, when you hold all other deals we accept over the phone as a contract?!?!? I REALLY HOPE YOU MAKE GREAT EFFORT TO INFORM ME AS QUICKLY AS POSSIBLE THAT EVERYTHING IS SORTED OUT.... IT WOULD REALLY BE A SHAME FOR ME TO WITHDRAW THE COMPLIMENT TO VODACOM.... Yours truly A VERY CONFUSED CUSTOMER