VODACOM DESERVES "0" RATING

On 14 May 2019, I changed my price plan to Power Bonus.. Upon checking, the plan had indeed changed, however I could not purchase Power Hour. I contacted Vodacom's Customer Centre and was told that this was just a small technical error and would be sorted out immeduately. Here is the list of advice given to me: 1. Remove your sim card and replace it again, then your problem will be solved. 2. You need to wait for an hour, then your problem will be solved. 3. You need to wait for 24 hours, then your problem will be solved. 4. You need to wait for 48 hours, then your problem will be solved. I have now waited for SEVEN days, and the problem has still not been solved. All I receive after my calls for assistance is a request to rate Vodacom as a service provider. Until now, my rating is "0". If Vodacom cannot sort out a "small technical error" then they dont deserve more than a "0" rating.