TC
Tracey C

1 reviews | Active since Jan 2012

31 Jul 2020, 13:37

VODACOM - DEPLORABLE SERVICE

Vodacom are the worst service provider I have had to misfortune of dealing with!

Firstly you battle for like 3 hours to talk to a human being. Secondly they are quick to offer your discounts and services but FAIL DISMALLY to tell you as those discounts are going to come to and end so you land up with crazy invoices!

They don't want to assist - they want to make as much money out of you as they can whilst you BATTLE to get hold of them. Due to "COVID" now you cannot hardly get to talk to a human being.

So they WAIT for YOU to call them querying invoices then offer you basically the same services for 1/4 of the price - HOW DOE STHIS WORK? WHY NOT DO IT IN ANYCASE?

Sorry, pathetic - I am waiting or my contract to end in the next 3 months and I am cancelling - I've been with Vodacom for so many years and they have made a ****ING OUT OF ME - its now enough. They can find some other idiot to take for a ride.

No wonder the service providers in this country have such a ********** reputation - its deplorable service! Hang your head in shame for the advantage you are taking of the South African public!

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Replies (1)
Vodacom
Vodacom's reply31 Jul 2020, 14:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team