Vodacom depleting day time data instead of night owl data

Item: Vodacom
Rating: 1
Author: Stella M

I just purchased a wifi router with 10GB day and 10GB night owl data. Yesterday i had only used just over 3GB of the day data. I woke up this morning at 4am to use some of the night data for streaming only to find my day data is now on 4.5GB. So the day data was used instead of the night data. How does that even work? Or is the data calculated all together?

Helpful (0)

Replies (3)

Vodacom's replyOfficial

05 Jan 2018, 10:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply05 Jan 2018, 10:06

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Stella M's updateReviewer Update

07 Jan 2018, 11:58

Still no call from Vodacom, or even an email.

Stella M's update07 Jan 2018, 11:58

Reviewer Update

Still no call from Vodacom, or even an email.

Vodacom's replyOfficial

29 Jan 2018, 14:47

Dear Estelle Thurtle,

I do apologise for the delay in response.

I've responded to you via email with feedback.

Thank you for your patience.

Regards,

Vodacom's reply29 Jan 2018, 14:47