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Alain S

1 reviews | Active since Mar 2009

03 Aug 2018, 07:52

Vodacom depleting data without reason !!!!

Vodacom take 150 megs of data in under a minute even though I am connected to WI-Fi and my updates are set to only update via WI-Fi. This is the second time it is happened and of course no explanation. Pictures have been sent to Customer Care but I know my emails will be ignored.

0
Replies (8)
Vodacom
Vodacom's reply03 Aug 2018, 08:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply03 Aug 2018, 14:46
Official

Dear Alain

Kindly be advised our record reflects as per reference ***. Your enquiry has been attended to and resolved.

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team

Best regards,

AS
Alain S's update05 Aug 2018, 19:56
Reviewer Update
Vodacom have given me data a gesture .... but still cannot explain what happened to the data ?!!
AS
Alain S's update07 Aug 2018, 16:59
Reviewer Update
Vodacom still can't tell me where the data was used .... just very broad assumptions .... Facebook, What's app, Emails etc, Everytime they close the open ticket and tell me it was "resolved". But what is the resolution ??? For them it is easy as they continue to take data !!! But I have no reason why especially that I was connected to WIFI.
AS
Alain S's update08 Aug 2018, 12:41
Reviewer Update
Amazing that Vodacom can still not tell me 5 days later where my data went and keep on closing my query ????? What are you hiding ?????
AS
Alain S's update10 Aug 2018, 08:40
Reviewer Update
After a week, Vodacom are still unable to give me information with regards to my missing data !!!! Shocking service !! And they are still checking how they gave me a "gesture" to compensate the data loss. It is easier to focus on their profits than to reply to their loyal customers.
AS
Alain S's update10 Aug 2018, 09:04
Reviewer Update
https://www.facebook.com/ ********** 45688/posts/ ********** ********** 689/
AS
Alain S's update13 Aug 2018, 07:18
Reviewer Update
Connected to WIFI and Vodacom ***** R 82 of airtime without warning when data runs out !!!!!!!