1 reviews | Active since Jun 2015

27 May 2016, 07:52

Vodacom depletes 1G data in 31 seconds with no explanation

<p>Over the last couple of days I have recharged my account with loads of data, which vodacom manages to deplete in a matter if seconds. When phoning their call centre, their consultant just presumes it's a setting on my phone... which I haven't changed at all. Then when I asked to speak to someone who is not going to give me a generic answer, he just sends me back into the queue to speak to another *********** person. Vodacom has ****** so much money from me in the form of data and no one can give me any anwsers, other than it's my settings or the internet, which of course explains nothing!</p>

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Replies (1)
Vodacom
Vodacom's reply27 May 2016, 10:49
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team