Vodacom departments does not take accountability to perform their jobs.

On 28 December 2024 I paid my cellular account at the Self-help Kiosk at the Vodacom shop at Waterfall Mall Rustenburg. When I received my account statement on 9 January 2025, I noticed that the payment does not reflect and that my account is in arrears according to Vodacom.

I called the customer helpline and was informed that they cannot assist me, and I need to go to the Vodashop where the payment was done so that the shop must correct it.

I went to the Vodashop on Thursday 9 January 2025, and the manager, Ebert logged a query and attached the Receipt I received from the Self-help Kiosk

Today 16 January 2025, a whole week later my account still shows as being in arrears and the only feedback I get from Vodashop Waterfall Mall, is that the query came back and said the shop must allocate the payment, but the shop deny that they can allocate payments. The shop can just log a query, and the accounts department is to allocate the payment.

Another query was again logged by the Waterfall Mall Vodashop.

Vodacom accounts can you please do your job and allocate the payment as I agree that your department is responsible to record payments.