FM
Funani M

1 reviews | Active since Apr 2021

19 Nov 2023, 22:09

Vodacom ***** department got blacklisted.

I have reported ***** that was committed on my contract in May, I was told to send an email with an affidavit to ********, I did that and followed several times, however I kept receiving calls demanding payment from some company representing Vodacom. To date, I have not received any feedback from Vodacom ***** department, all I have is a bad credit score because I have been handed over to credit beureu.

A big company like Vodacom operating with a dis functional ***** department, this sound very suspicious, in this era I would expect Vodacom to invest more on this function, I have seen a lot of people writing about the same experience as mine about Vodacom. Their stuff commit ***** with our personal information and they ignore us when we complain, very convenient for them.

I went to their branch at East rand mall, they are also useless. At this point I want nothing to do with Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply20 Nov 2023, 08:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team