Vodacom ***** Department - BEYOND BAD

Talk about freakily poor customer service, then it would be Vodacom's ***** Department. They are as good as dead. They respond to nothing - no e-mails, no phone calls..... I actually think they do not excist. I've lodged a complaint (*****ulent online account openend with my banking details and name) with them on 26 June 2023 - I did receive an automated reply with a ref no EC-1M1U-1F43XE. They then send me documents to complete, I did it and since then .... silence .... I've requested feedback 4 days in a row ... nothing .... and the debit order keeps going off on my account.... WHAT SHOULD I DO? The phone numbers for the ***** department I've used is *** and ***.