RP
Russell P
1 reviews | Active since Oct 2023
06 Feb 2024, 08:31
Vodacom ***** Department
This review refers to vodacom ***** Department. Shocking. They acknowledged receipt of an affidavit and ID to dispute a *****ulent contract made in my wife Sharon's name on 27th October 2023 and still nothing has been done. Sharon is being charged every month for the account which she never opened and now she has been blacklisted. After multiple emails there has been no response. Im considering changing my network away from Vodacom because of this failure.
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Replies (1)Vodacom's replyOfficial
06 Feb 2024, 10:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply06 Feb 2024, 10:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
