Vodacom ***** department

I am not a Vodacom customer. I'm December 2022 I became aware that I am a victim of identity *****. The *****sters got hold of my ID number and bank account details and they took out a Vodacom contract on my name. They submitted *****ulent bank statements, and a *****ulent ID copy where the picture was clearly not mine. I noticed the first debit order in January 2023 and ever since then I have been fighting a losing battle with Vodacom.

I reported the ***** via their ******** and I received a reference number. Ever since then I have not received any response.

14 days have lapsed a long time ago but no response. I went to the Vodacom store at Mall@reds in centurion and they said I must go make an affidavit and bring it back to the store and I did. I brought it back and they said they have logged another one on my behalf. That was on the 2nd of march and everytime I go to the store they keep on saying they have not received a response from the ***** department.

In the meantime the debit orders are still going off my account and when my bank returns the money my ITC record is impacted as it seems like I have not been paying the account

I don't know what to do anymore to get Vodacom to investigate. Their call center agents said they don't know how to get hold of the ***** department

So basically I am don't know why else to do to get Vodacom to investigate