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Trevor M

1 reviews | Active since May 2012

13 Dec 2021, 15:16

Vodacom Denies You Service After 10 years of perfect payments

I've been paying for Vodacom contracts for over 10 years without missing any payments. There were some years I paid thousands per month and somewhere I paid hundreds, but either way, I always paid. Now I want to upgrade my main number from R300pm to R400pm and Vodacom is telling me that I don't qualify. I have always made the payments, I just finished paying up my car in full. My house is fully paid up. My debt is minimal and my income is enough to accommodate an extra R100 per month. So the Vodacom system has labeled me a "risk" for no reason and now they say that I have to take the cheap contracts with little data. My credit history is flawless so I need Vodacom to fix their system and increase my profile. I asked for the assistance online and they told me to go to a shop. I went to a shop and they told me to contact the accounts department on the phone. I need my portfolio adjusted so that I qualify for the 100+100GB deal + Router + UPS for R408pm... It's R100 more than what I'm paying now so I'll just skip one of my take out nights for that.... not that I even need to do that, I'm just trying to explain how stupid the Vodacom system is.

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Replies (3)
Vodacom
Vodacom's reply13 Dec 2021, 16:29
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
TM
Trevor M's update14 Dec 2021, 12:55
Reviewer Update
This problem is still not resolved. I want my profile to be corrected! Vodacom is treating me as if I don't earn an income. I want my profile back to what it should be. I've never missed payments and if I add up all the payments I've made to Vodacom it adds up to well over R100 000 without missing any payments.

Don't close this problem because it's not resolved. Please fix my profile according to my perfect payment history and open up all deals for my profile.
You won't even give me a contract for R360 because the system says I'm broke????????????????????

I've never missed a payment, I just finished paying off my car in full. I own a house, all my debt is clear. Fix my credit profile please. This problem is not resolved. I was indirectly FORCED to take an inferior contract where you charge me more per gig and don't give any hardware. This is unacceptable. Fix the problem please. I should be P0500 AT LEAST!!!!! But besides the code, I can afford 1 or 2 thousand a month for internet, but you only want to give me cheap contract that are more expensive PER GIG. Please fix my account status or give me reasons as to why the system says I cant afford it. Over 10 years of payments without missing any.........

I'll check back here tomorrow to see if there's any progress. If not, I will open another complaint complaining about the fact that you closed the first complaint without asking me if it was resolved.
TM
Trevor M's update14 Dec 2021, 12:58
Reviewer Update
Vodacom decided to hide their message from the public so I'm just going to share my discussion here so everyone can see what's going on. The message above is a reply to this message that Vodacom sent me:
"Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that you were in contact with our upgrades team. Based on the feedback provided, our team assisted with your upgrade request this morning.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team"