JB
Jenson B

1 reviews | Active since Dec 2017

23 Apr 2019, 14:42

Vodacom Denies Me For A Simple Mistake

More than a week ago i app**** for a contract with Vodacom, today i query the status of the application since no one has contacted me, the agent advided me that the application was declined because my bank details were submitted wrong, ( Savings Account ) instead of Current Account was selected. How is this possible that my application gets rejected because of a Wrong selection ? I was not even informed or contacted to supply the correct information, this is dissapointing refusing me because of an absolute mistake, i asked if i can PLEASE RE APPLY, and bluntly i am told no. Is this honestly the way Vodacom opperates and treat people ? I would appreciate it if this matter can be solved and to grant me the opportunity to become a Vodacom Customer.

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Replies (2)
Vodacom
Vodacom's reply23 Apr 2019, 16:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply24 Apr 2019, 12:58
Official
 Dear Jenson 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team