Vodacom denies Liability after evident *****

<p>On 10/12/2016 my mobile services were cut by Vodacom which I reported on 11/12/2016 at Vodashop Morningside centre. When services were restored late 11/12/2016 I found that my Vodacom services were **********ly disconnected in order for someone to create false beneficiaries in my Standard Bank account and transfer R60,000 from my account. The reason for me not detecting this was a direct result of my Vodacom services deliberately being disconnected and all authorizing OTP’s were sent to a twin number. Standard bank has done a full investigation and confirmed this. Vodacom however were very unhelpful during my numerous attempts for them to investigate and Vodacom takes no responsibility for the lost money even though John Elliot finally on 6 Apr 2017 admitted that my Vodacom services were tampered with on 11 Dec and a twin sim was activated without my knowledge “the unique username and password of the relevant Call Centre agent was **********ly utilised to ********ly manipulate the system”. As Vodacom is obviously not protecting their customers as they should, they should reimburse the money lost due to their *********** safety measures. ***** is a very real threat and all providers are increasingly upgrading their safety defences but when an obvious leak in their security is found, they should take the responsibility and not merely disregard the losses of their customers. I have got the police case number, affidavits and email correspondence, yet Vodacom renounces any liability. Vodacom has lost the trust I put in them for 11 years and if not addressed with a positive outcome, I will be sure to do everything possible to ensure other customers are aware of the lack of protection they provide as this incident has put me in a terrible financial situation with real life changing effects and no other customers should endure such an ordeal.</p>