Vodacom Den of *******

This is my 2nd complaint abouth the same thing because it has still not be resolved.

I have bought recurring 12month data in the past paying once off for the data, in November I bought a 120GB recurring data package @999. Only to be told by Vodacom oh no you need to pay R999 monthly, You are a den of *******. Because I can buy 2 (100GB anytime & 100GB NightOwl Data) for R429 or R858 with money to spare.

Here is VOdacom's pathetic attempt at resolving the complaint on the 20th of December.

"After many contact attempts, we are unable to reach you on ***. We will be closing your query from our end. You may reach out to us again, in case you require additional assistance."

With my reply

After many contact attempts, we are unable to reach you on ***. That is the problem I work in the Vredefort Dome where Vodacom is the only service provider if you can call it service, as you have now seen first hand, there is no service unless you are standing on top the mountain. Your packages sold to prepaid customers is ******** to say the least. 120GB @R999 recurring, in the past I bought a recurring package paid once of 12months data now you want me to paid monthly of the data when I can get 100GB/100GB night owl data for R429. I feel it is daylight *******. I could hae bought 2 100gb/100gb package & still had money left over, what is Vodacom's response to this. We will be closing your query from our end. Go ahead and close it on your end job done Vodacom no accountability what so ever. If only I could cancel all my Vodacom numbers today I would. You truly disappoint, after being a loyal customer for 30years, I will now go out of my way to bad mouth Vodacom at every opportunity I get. I've complained about cellphone reception in the past as well as. yet nothing has been done to fix it. Why it makes me ask, farming community doesn't bring in enough revenue to warrant an upgrade in service. That is the impression you leave. At no point did you try to send a email after your many failed attempts you are quick to send an email to close the complaint ****ing typical of Vodacom. And yes I'm ****ed off, money is tight so much so that I might not even make it to cape Town for Christmas to see my son & to then feel like you have been ****** from makes it worst. But Vodacom can take my complaint & shove it where he sun doesn't shine you don't care about your customers away.

Vodacom I will go out of my way to bad mouth you in the future at any convent moment.