Vodacom Delivery Shambles (as per usual)

I Upgraded my cellphone on the 05/05/25, everything went ok in the initial day of the said upgrade - now, 7 working days, 9 complete days, i have received nothing! even though Vodacom promises 3-5 business days. i called the help line and they tell me the parcel has now been "returned to sender" without even attempting to be sent to me at the delivery address provided, or even an sms from RAM who is Vodacoms 3rd party for delivery, totally unacceptable, this upgrade was going to be my sons birthday present this passed weekend, thanks Vodacom for mucking that up, i look like a complete idiot now , with 1 very sad little boy!

i will be cancelling the upgrade and just sticking with Telkom who are so much more reliable.