KC
Kyle C

1 reviews | Active since Mar 2022

07 Mar 2022, 13:12

Vodacom Delivery Service

Less than Zero is a more accurate rating. Maybe even negative digits. I thought of writing this about RAM Couriers but noticed they don't respond so I thought lets do this on Vodacom because RAM is your third party supplier and you idiots hire them to deliver your parcels. Those ****s can't do something as simple as get my parcel to me from Vodacom and yet that is there sole purpose. Ram delivery guys doesn't call or deliver your product and it continuously gets pushed to "they will deliver tomorrow". Please can someone from Vodacom sort out this ***. Ram call center guys cut the call on you, theres no escalation process, I can't go minutes away to pick up my parcel because apparently thats not allowed. Vodacom sucks and I will assure you that my +-20 years of business will be moved to another service provider. I will never purchase from Vodacom again. To make things worse I get a message from Vodacom saying my parcel was not delivered and I must contact Ram to arrange delivery. Like my deal was done with Ram. Vodacom needs to wake up. You losing clients because of vendor risks. Someone fix this issue please!

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Replies (1)
Vodacom
Vodacom's reply07 Mar 2022, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team