Vodacom delivery partner

Ram couriers drivers lack customer service

Yesterday I was replacing a window that had been smashed they said they were on their way I asked if they could come to me 5min away from the delivery address they said that had to come to the address I said okay I understand, I’ll meet them at the address and I went to the address they kept me waiting over 20min I called twice asking how far as my car has no window and is being repaired they came speeding down the street even driving passed me at a business address mind you, I could not take the parcel 📦 even wanted to cancel because of how rude they were, I called ram spoke to a guy who arranged delivery for today before 12 telephonically with me now they are saying they can only come between 13:00-16:00 I said to them this was not what was discussed and I’m not available during that time they said well all our drivers are out and the parcel is here

Vodacom please change courier services Ram service is not even bad it’s worse than the word bad it’s atrocious, they do you guys a disservice I wanted to return my order and cancel what I ordered due to the inconsiderate drivers you have and how they speak to people

I called Ram and the gentleman convinced me to give them a second chance he said he noted delivery for tomorrow Morning, today a lady calls and says delivery is after 12 how is that possible when I told you I can’t receive a parcel then